Terms of service

Effective November 6, 2026. These terms are the whole agreement between a Keepdesk client and In Perpetuity Holdings, LLC ("Keepdesk"), Plano, Texas. There is no separate order form. The plan you choose on getkeepdesk.com, these terms, and the privacy policy are the agreement.

The service

Keepdesk answers calls to your business line with an AI assistant configured for your business, books appointments, takes messages, transfers calls you designate, sends missed-call text-backs, and delivers call summaries, transcripts, and recordings to you. Keepdesk sets the assistant up for you and keeps it tuned. The assistant is software; it can make mistakes, and you remain responsible for your business's commitments to your customers.

Term and cancellation

Service is month to month. You may cancel any day from your billing page or by emailing vince@keepdesk.net (see How to cancel). Cancellation takes effect the same day: call forwarding to Keepdesk is reverted before midnight Central time, and the current month is the last charge. There is no notice period and no early termination fee. If Keepdesk does not pay for itself in recovered jobs within your first 60 days, cancel and keep the setup work at no further charge.

Fees

Plans are $149, $297, or $497 a month as described on getkeepdesk.com, billed monthly in advance to the card on file. Setup is $297, charged the day your assistant goes live, and is waived for clients switching from another answering service or AI receptionist and for the first five founding clients. Minutes above your plan are billed at $0.25 a minute in arrears; you receive a text alert at 80 percent of your plan's minutes. Calls identified as spam or robocalls, calls that end before the assistant speaks, and calls shorter than 15 seconds are never billed. Keepdesk will give 30 days' written notice before any price change, and any change applies only to billing periods after that notice.

Your phone number

A phone number provisioned through Keepdesk is registered in an account in your name, and you may port it to any carrier at any time at no fee from Keepdesk. If you forward an existing number, that number remains yours and under your control at all times. Keepdesk never holds a number as a condition of payment or cancellation.

Your responsibilities

You will give accurate business information for the assistant, approve the prices and promises it may state, keep a valid card on file, use the service lawfully (including call recording and texting laws that apply to your business), and tell Keepdesk promptly about any error in how the assistant handled a call.

Recording and texting

Calls are recorded and transcribed to deliver the service. Texas is a one-party consent state; if your business operates in a state that requires all-party consent, tell Keepdesk and the assistant will announce recording. Text messages are sent under the SMS terms.

Support and uptime

Support is provided by Vince Sandlin at 469-569-9330 and vince@keepdesk.net; a human responds within one business hour, seven days a week. Keepdesk relies on third-party telephony and AI providers and does not guarantee uninterrupted service; if the service is down for more than four consecutive hours in a month, you receive a credit of one day's plan fee for each such day.

Limits

Keepdesk's total liability for any claim is limited to the fees you paid in the three months before the claim. Keepdesk is not liable for lost profits or indirect damages, including a job the assistant failed to book. Nothing here limits liability that cannot be limited under Texas law.

Governing law

Texas law governs, and disputes are resolved in Collin County, Texas. Either party may bring a claim in small claims court.

Changes

Keepdesk may update these terms with 30 days' notice by email. Continued use after the notice period is acceptance; you may cancel at any time before then.