How to Cancel Thryv: 30-Day Notice and Steps to Stop Billing

Thryv's software terms give a full refund only within three days of purchase. After that, notice must reach Thryv at least 30 days before your next subscription period, and Thryv's help center says subscriptions cannot be cancelled from the Active Subscriptions screen. This page lays out the steps that stop billing, then both Thryv contracts (software, and Yellow Pages and marketing services) as checked November 2026.

How to stop billing, step by step

Identify every contract you have. Thryv software subscriptions and Yellow Pages or digital marketing services are under separate agreements, with separate notice rules.
If you bought within the last three days, cancel the software now for a full refund.
Find your next subscription period start date on your order or invoice, and count back 30 days. Send notice well before that day.
Send notice through every channel Thryv names:
- The "Send us a Message" form on Thryv's contact page (thryv.com/contact-us), per Section 22 of the software terms.
- An email to [email protected], per Thryv's help center.
- For print and digital marketing services, U.S. mail or overnight carrier to the Fredericksburg address below.
- Include your business name, phone number and address in each, directed to Customer Service.
Call Client Care at 866-519-0475 a few days later and ask for your end date and final charge in writing. For a print directory ad, ask for the directory's Close Date; the Services Agreement gives 844-339-6334 for that.
Move what is yours before the end date.
- Domain. Thryv's Professional Website Terms say Thryv will release your website's URL on termination if it was your domain originally.
- Data. The software terms say Thryv may keep account data for up to 13 months after termination but reserves the right to delete it at any time, so export what you need now.
- Text number. The software terms say a Thryv SMS Number cannot be transferred to you and is disconnected or reassigned when your subscription ends. A number you supplied yourself is treated differently.
Watch your statements and answer any later charge with your written confirmation.

Thryv software terms (checked November 2026)

The version in force is dated September 18, 2026. A new version posted on Thryv's site takes effect December 1, 2026 and keeps the 3-day refund window and the 30-day notice rule.

Term and renewal (Section 4). Unless you cancel at least 30 days before the end of the current subscription period, annual periods renew for another year and shorter periods renew month to month.
Thryv's FAQ. It says Thryv products carry "a 6-month mandatory term subscription that will auto-subscribe."
The 3-day window (Section 5). You may cancel within three days of purchase for a full refund.
The 30-day notice (Section 5). After that, you give notice at least 30 days before the start of your next subscription period.
When it takes effect (Section 5). Termination is effective when your next subscription period after Thryv receives the notice expires. Read literally, that can mean one more period is billed after you give notice, so ask Thryv to confirm your exact end date in writing.
Billing (Sections 7 and 19). Fees are paid in advance, monthly or semi-annually depending on your plan. Charges unpaid 14 days after the due date can lead to suspension, termination and collection costs.

Yellow Pages print and digital marketing services

These follow a separate Services Agreement (Rev March 2026):

Digital services. These renew for one-month terms unless written cancellation arrives at least 30 days before the end of the current term. You may revise or cancel within 3 days after the agreement date.
Print directory ads. These run for an Issue Period that typically ranges from 18 to 24 months, and may renew automatically for the next issue if Thryv has no written cancellation by the Close Date. Changes or cancellation are due by the later of the Close Date or three business days after the agreement date.
Renewal price. Automatically renewed services bill at the then-current undiscounted rates.
Where to send notices. By U.S. mail or overnight carrier to Thryv Mail Processing Center, 1551 Emancipation Hwy, Unit# 1521, Fredericksburg, VA 22401. Digital notices can also go through the website contact form.

Pricing

Thryv's pricing page lists Starter at $99 a month and Signature at $399 a month, with a Custom tier by quote. A billing toggle says annual billing saves 15 percent, and the comparison shows a $250 onboarding fee waived. The page does not make clear which plan each onboarding entry applies to, so confirm with Thryv.

What customers report

Checked November 2026, ratings vary by source:

BBB. Rated A+ and accredited, with 339 complaints in the last three years. BBB customer reviews average 3.9 out of 5 across 212 reviews.
Capterra. 4.2 out of 5 across 537 reviews.
ConsumerAffairs. 1.1 across 2,471 reviews, a listing that covers the older Yellow Pages business.

Each report below is one customer's account.

BBB complaint, September 17, 2026. A retired owner who sold the business says they asked twice to cancel Yellow Pages advertising but were billed in 2025 and 2026. Thryv replied that one request came too late for the next directory and the other came from someone not listed on the account, so the directory renewed automatically. Thryv said it reached a settlement, and the customer accepted.
BBB review, June 17, 2026. A customer says billing continued for months after a confirmed cancellation and the account was sent to collections. Thryv replied the next day asking for account details.
Capterra, June 4, 2026. A marketing director values having social, reviews, listings and website tools in one platform.

Replacing Thryv's phone answering with Keepdesk

Thryv covers far more than phone calls. If what you need is someone to answer the phone, here is how Keepdesk works.

	Thryv software (terms dated September 18, 2026)	Keepdesk
Commitment	Period set at order; FAQ describes a 6-month term	Month to month, no contract
Cancelling	Written notice 30 days before the next period	Billing page, same day, no exit fee; forwarding reverted the same day
Your number	Thryv SMS Number not transferable	You keep your number; if you leave, it goes with you, free
Setup	$250 onboarding fee, shown as waived	$297 one time, done for you on one 30-minute call. Setup is free if you are switching from another answering service or phone platform, such as Podium, Birdeye, Weave, Thryv or Jobber.

Our plans. Starter is $149 a month with 300 minutes. Front Desk is $297 a month with 800 minutes, calendar booking, live emergency transfer, English and Spanish, and a weekly calls-to-look-at email. Executive is $497 a month with 1,500 minutes and everything in Front Desk, plus up to three lines, priority phone support and a monthly tuning call. Overage is $0.25 a minute with a text alert at 80 percent, and spam, robocalls, hang-ups and calls under 15 seconds are never billed.

What else to know. Most clients keep their number with their own phone company and forward calls to us. The AI tries twice to understand a caller, then takes a message or transfers, and it never invents prices. Our AI assistant, Sam, answers your Keepdesk line 24/7. A real person answers support email within one business day, usually the same day, with same-day help if your line stops working. Missed-call text-back is coming soon.

Our 60-day promise. If Keepdesk does not pay for itself in recovered jobs within the first 60 days, cancel and keep the setup work.

Not sure yet? We offer a free missed-call audit: we call your line the way a customer would and show you what we find. Request your free missed-call audit.

Keepdesk was founded by Vince Sandlin, who spent 21 years in commercial flooring in the Dallas area, the last 11 as founder and CEO of a high-volume contracting firm.

Next step. Call our demo line at (469) 535-7496 (it answers as a sample garage door company), then start at getkeepdesk.com/start. Questions: call us at (945) 523-3430 or email [email protected].

This page is general information, not legal advice. Your signed order controls.

Sources

All pages opened November 12, 2026.

See plans and start Free missed-call audit