Jobber AI Receptionist: Pricing, Overage and Cancelling
Jobber's Receptionist add-on costs $29 a month for 30 conversations, then $0.79 for each additional conversation unless you pause it at the limit. On the Plus plan it is included with unlimited usage. This page covers how to cancel the add-on, what counts as a conversation, what different volumes cost, and the contract terms, all checked November 2026.
How to cancel Jobber Receptionist
- Set up your replacement first.
- Change your call forwarding. Receptionist answers on a Jobber dedicated phone number that your business number forwards to. Point your forwarding at the new service at your phone company.
- Remove the add-on in billing settings. Jobber's add-on help article says to open Account and Billing, select Remove on the add-on, then confirm with Unsubscribe. Access continues to the end of the billing period, and charges are non-refundable.
- Know what happens to the number. Section 5.3 of Jobber's Terms says company specific numbers are owned by Jobber and cannot be transferred by you, and that Jobber has no obligation to port them to another carrier. Callers who have that number saved will need your own number.
- Check your commitment. If you are on a 1-year commitment plan, billing for the Jobber plan itself continues to the end of the 12 months even if you cancel.
Jobber's current Receptionist terms (checked November 2026)
From Jobber's Receptionist help article, updated October 28, 2026:
- Price. Receptionist can be added to select plans for $29 a month, "which includes 30 conversations."
- Overage. Each conversation beyond 30 in a billing cycle costs $0.79, added to your next monthly renewal invoice.
- At the limit, you choose: keep Receptionist running and pay overage, or pause it until your next billing cycle. While paused, it stops answering calls and texts but still takes messages.
- Alerts. Admins get emails at 75 percent (23 conversations) and 100 percent (30 conversations), plus an in-app banner when 10 remain.
- What counts. A call counts when Receptionist actively engages with the caller. Spam and calls with no real interaction do not count. A text conversation stays open for up to 24 hours and counts once.
- Plus plan. Receptionist is included with unlimited usage.
An older add-ons help article (August 13, 2026) still says 100 conversations a month. We use the newer figure of 30; check your own billing page.
What different volumes cost on the add-on
Assumption: the $29 add-on with 30 conversations included, plus $0.79 for each conversation over 30.
| Conversations in a month | Math | Add-on cost |
|---|---|---|
| 30 | $29 | $29.00 |
| 60 | $29 + 30 x $0.79 | $52.70 |
| 100 | $29 + 70 x $0.79 | $84.30 |
| 200 | $29 + 170 x $0.79 | $163.30 |
These amounts are on top of your Jobber plan.
Jobber plans
Per month for the smallest user tier of each plan, from Jobber's pricing page:
| Plan | No commitment | 1-year commitment | Billed annually |
|---|---|---|---|
| Core (1 user) | $49 | $39 | $29 |
| Connect (1 user) | $139 | $119 | $99 |
| Grow (1 user) | $199 | $169 | $149 |
| Plus (5 users) | $499 | $439 | $399 |
Larger teams pay more. The pricing grid shows Receptionist as an add-on on Core, Connect and Grow, and included on Plus.
What Receptionist does
From the help article and Jobber's Receptionist page:
- Answers calls and texts 24/7, including several calls at once.
- Books visits, takes work requests or takes messages in Jobber.
- Escalates on keywords you choose, by texting you or transferring the call.
- Texts back callers who hang up.
Setup uses the data already in your Jobber account, and the Receptionist page says no scripting or setup calls are required.
It needs a Jobber dedicated phone number, offered in the US, Canada and the UK. Once selected, a dedicated number cannot be changed.
Languages are not stated in the help article or on the product page.
Contract and cancelling terms
- Commitments. No-commitment plans end at the end of the billing period when you cancel. A 1-year commitment is a 12-month minimum, billed monthly. Annual prepaid plans are non-refundable.
- Renewal. Under the Terms of Service (last updated September 22, 2026), annual subscriptions renew unless cancelled at least 30 days before renewal.
- Refunds and prices. Fees are non-refundable, with no refunds or credits for partial months, and prices can change on 14 days' notice.
When each makes sense
Receptionist is a good value if you already run on Jobber, your volume is modest, and you want requests and visits created directly in Jobber.
A standalone receptionist fits better when:
- You are not on Jobber. You would pay for a Jobber plan before the $29 add-on.
- You want callers to reach your own number. Jobber owns the dedicated number Receptionist answers on.
- You need a confirmed language other than English. Jobber does not state its languages.
- Your volume swings. At 200 conversations, the add-on alone is $163.30.
What customers report
Checked November 2026, Jobber has 4.6 out of 5 across 1,491 Capterra reviews and 4.6 across 535 on G2. The BBB lists 6 complaints in the last three years, and Jobber is not BBB accredited. Each report is one customer's account.
- G2, July 21, 2026. A small construction business says Receptionist gathers customer information when a call is missed, which makes follow-up easier.
- BBB review, November 22, 2025. A customer says they cancelled and got confirmation, then were invoiced again that month and told the payment could not be refunded. Jobber replied that a team member had contacted them by email and phone.
How Keepdesk compares
| Jobber Receptionist add-on (checked November 2026) | Keepdesk | |
|---|---|---|
| Price | $29 a month for 30 conversations, plus a Jobber plan | $149 (300 min), $297 (800), $497 (1,500) |
| Overage | $0.79 per conversation, or pause at the limit | $0.25 a minute, text alert at 80 percent |
| Junk calls | Spam and no-interaction calls not counted | Spam, robocalls, hang-ups and calls under 15 seconds never billed |
| Your number | Jobber dedicated number, owned by Jobber | You keep your number; if you leave, it goes with you, free |
| Languages | Not stated | English and Spanish on Front Desk |
| Setup | In the app, from your Jobber data | Done for you on one 30-minute call |
| Cancelling | Add-on ends at the end of the billing period | Billing page, same day, no exit fee; forwarding reverted the same day |
Our plans. Starter is $149 a month with 300 minutes. Front Desk is $297 a month with 800 minutes, calendar booking, live emergency transfer, English and Spanish, and a weekly calls-to-look-at email. Executive is $497 a month with 1,500 minutes and everything in Front Desk, plus up to three lines, priority phone support and a monthly tuning call.
What else to know. Setup is $297 one time, done for you, and free if you are switching from another answering service or phone platform, such as Podium, Birdeye, Weave, Thryv or Jobber. Month to month, no contract. Most clients keep their number with their own phone company and forward calls to us. The AI tries twice to understand a caller, then takes a message or transfers, and it never invents prices. Our AI assistant, Sam, answers your Keepdesk line 24/7. A real person answers support email within one business day, usually the same day, with same-day help if your line stops working. Missed-call text-back is coming soon.
Our 60-day promise. If Keepdesk does not pay for itself in recovered jobs within the first 60 days, cancel and keep the setup work.
Not sure yet? We offer a free missed-call audit: we call your line the way a customer would and show you what we find. Request your free missed-call audit.
Keepdesk was founded by Vince Sandlin, who spent 21 years in commercial flooring in the Dallas area, the last 11 as founder and CEO of a high-volume contracting firm.
Next step. Call our demo line at (469) 535-7496 (it answers as a sample garage door company), then start at getkeepdesk.com/start. Questions: call us at (945) 523-3430 or email [email protected].
Sources
All pages opened November 12, 2026.
- Jobber help, Receptionist, updated October 28, 2026 (price, 30 conversations, $0.79, counting, pause, alerts, Plus, dedicated number)
- Jobber help, add-on features, last updated August 13, 2026 (100 conversations; add-on cancellation)
- Jobber pricing page and FAQ (plans, add-on grid, commitments)
- Jobber Receptionist page (features, hang-up text back, setup)
- Jobber help, dedicated phone number
- Jobber Terms of Service, last updated September 22, 2026 (Sections 3.2, 3.3, 5.3)
- Capterra reviews for Jobber (rating)
- G2 reviews for Jobber (rating; July 21, 2026)
- BBB complaints for Jobber (complaint count, accreditation)
- BBB customer reviews for Jobber (November 22, 2025)