Birdeye Cancellation: 90-Day Notice, 8% Fee and Letter to Send

Birdeye's Terms renew your agreement automatically for the same length unless written notice reaches Birdeye at least 90 days before the renewal date, and they add an 8% fee on recurring fees at each automatic renewal. Below: your deadline and steps, the letter, the clauses, and what customers report.

How to cancel Birdeye, step by step

Find your Order Form. Note the start date, the term length and the renewal date. Your Order Form wins where it conflicts with the Terms (Section 8.11), so check whether it changes the 90-day window or the Innovation Fee.
Find your deadline. Count back 90 days from the renewal date. For a renewal on March 1, 2027, the last day is December 1, 2026. Aim to send at least two weeks earlier.
Send the letter twice on the same day: by email to [email protected] and by certified mail with return receipt to the Palo Alto address below. Both methods are allowed under Section 8.8, and the certified mail receipt gives you dated proof of delivery.
Send it to Legal, not only to your account manager. One BBB complainant (October 12, 2026) says cancellation requests made from March 2026 were routed to retention staff, and that a formal non-renewal notice sent in October settled it.
Ask for written confirmation of the end date. Keep the email, the mailing receipt and the return card.
Do not sign anything new near renewal unless you want a new term, including a package adjustment or plan change.
Export what you need before the end date: reviews, contacts and reports. The Terms do not describe an export process after termination.
Check your card after the renewal date and answer any charge with your proof.

The letter to send

To: BirdEye, Inc., ATTN: Legal, 2479 E Bayshore Rd, Suite #188, Palo Alto, CA 94303 (certified mail, return receipt requested), and [email protected]
Subject: Written notice of non-renewal, [business name], Order Form [number]

This is written notice under Section 2.3 of the Birdeye Terms and Conditions that [business name] will not renew its agreement. Our current term ends on [date]. This notice is sent at least 90 days before the renewal date. Please do not renew any services, and do not invoice or charge us for any period after [date].

Please confirm in writing that you received this notice and the date our services will end.

[Name, title, phone, account email]

If the 90 days have already passed

The Terms give no exit for convenience during a term. Send the notice anyway so the following renewal is covered, and ask Birdeye in writing for its position. Some states have their own automatic renewal rules; a lawyer can tell you whether one applies. This page is general information, not legal advice.

Birdeye's current terms (checked November 2026)

These come from Birdeye's Terms and Conditions, effective May 13, 2026, re-opened November 12, 2026.

Term. The Terms do not set a length; your Order Form does. The Terms stay in effect as long as any Order Form is in effect (Section 5.1).
Automatic renewal (Section 2.3). An agreement renews for the same period as its initial term unless written notice of non-renewal reaches Birdeye "at least 90 days prior" to renewal.
The 8% fee (Section 6). At each automatic renewal, Birdeye applies an 8% Innovation Fee on recurring Services fees. It does not apply to agreements signed before April 1, 2024, or to agreements that specifically change the fee.
No exit mid-term (Section 5.1). Payment obligations under an Order Form are non-cancellable and payments are non-refundable, except as the Terms state.
Termination for breach (Section 5.2). Either side may terminate if a material breach is not cured within 30 days of written notice. If Birdeye is the sole party in breach, it refunds a pro rata share of fees paid for services not yet rendered.
Late payment (Section 2.2). Balances more than 30 days past due can draw a late fee of the lesser of 1.5% a month or the maximum lawful rate, and Birdeye may suspend access.
How notice must be sent (Section 8.8). In person, express or certified mail, overnight delivery, fax, or email. Certified mail is one allowed method, not a requirement.
Where it goes (Section 8.8). BirdEye, Inc., 2479 E Bayshore Rd, Suite #188, Palo Alto, CA 94303, ATTN: Legal. Email: [email protected].
Not covered. We found no renewal reminder promise, no post-termination export process, and no number porting language.
Pricing. Birdeye's pricing page publishes no plan prices; it asks visitors to request pricing through a form.

What customers report

Birdeye's product reviews are strong: 4.7 out of 5 across 711 reviews on Capterra and 4.7 across 4,326 on G2. The BBB rates Birdeye A+ and lists 106 complaints in the last three years. Each report below is one customer's account, paraphrased, as shown on the source page in November 2026.

BBB, September 30, 2026. A customer says it signed a one-year subscription for $3,625 on August 16, 2024, told Birdeye it was not continuing, and was charged again on August 16, 2025 and August 16, 2026 ($3,973.77). Birdeye replied that it was reviewing the account history and renewal timeline.
BBB, August 7, 2026. A customer says it was charged $5,066.82 on July 3, 2026, after confirming its cancellation on May 11, 2026. Birdeye's later replies say a chargeback was pending with the customer's bank.
BBB, April 13, 2026. A customer on a one-year agreement says it received no renewal reminder before a $3,150 charge on February 14, 2026. Birdeye replied that it would review the account.
Capterra, October 21, 2026. On the positive side, a reviewer praises support for walking users through setup by phone.

Birdeye and Keepdesk side by side

Birdeye is a broad reviews and messaging platform. Keepdesk does one job: answering your phone.

	Birdeye (Terms effective May 13, 2026)	Keepdesk
Commitment	Term set by your Order Form; renews for the same length	Month to month, no contract
How to cancel	Written notice at least 90 days before renewal	From the billing page, same day, no exit fee
Price at renewal	8% Innovation Fee added at each automatic renewal	No renewal term; the published plan price
Published pricing	None on the pricing page	$149, $297 and $497 a month

About Keepdesk

Keepdesk is an AI phone receptionist that we set up for you.

Plans. Starter: $149 a month, 300 minutes. Front Desk: $297 a month, 800 minutes, adding calendar booking, live emergency transfer, English and Spanish, and a weekly calls-to-look-at email. Executive: $497 a month, 1,500 minutes, with everything in Front Desk, plus up to three lines, priority phone support, and a monthly tuning call.
Setup. $297 one time, done for you on one 30-minute call. Setup is free if you are switching from another answering service or phone platform, such as Podium, Birdeye, Weave, Thryv or Jobber.
Overage. $0.25 a minute, with a text alert at 80 percent of your plan. Spam, robocalls, hang-ups and calls under 15 seconds are never billed.
Commitment. Month to month, no contract. Cancel from the billing page, same day, no exit fee. We revert your forwarding the same day.
Your number. You keep your number. If you leave, it goes with you, free. Most clients keep their number with their own phone company and forward calls to us.
Support. Our AI assistant, Sam, answers your Keepdesk line 24/7. A real person answers support email within one business day, usually the same day. Same-day help if your line stops working.
How the AI handles callers. It tries twice to understand, then takes a message or transfers. It never invents prices.
Texting. Missed-call text-back is coming soon; it is not available today.
60-day promise. If Keepdesk does not pay for itself in recovered jobs within the first 60 days, cancel and keep the setup work.

Not sure yet? We offer a free missed-call audit: we call your line the way a customer would and show you what we find. Request your free missed-call audit.

Keepdesk was founded by Vince Sandlin, who spent 21 years in commercial flooring in the Dallas area, the last 11 as founder and CEO of a high-volume contracting firm.

Hear a sample call at (469) 535-7496; it answers as a sample garage door company. Start at getkeepdesk.com/start, call us at (945) 523-3430, or email [email protected].

Sources

Every page below was re-opened November 12, 2026.

See plans and start Free missed-call audit